The telecommunication regulatory authority (TRA) has a solid regulatory instrument framework in place to protect the interests of subscribers. The provisions included in the framework are designed to strengthen the telecom sector of the UAE. Talking of the positive aspects of the protection regulation, there are many. The most prominent ones are enhanced investment in ICT, the readiness of e-services, innovation, and development. Consumer protection regulation attempts to design a framework that will govern the level of scope of services to be provided to the subscribers. To get a more clear idea of the term, keep reading this article.
The central point of all the policies is common; to ensure a solid framework that will govern consumers' services. The regulation is based on certain policies. Let's discuss them one by one.
The policies have long been in practice and are ensuring a strong ICT framework in the UAE. TRA Type Approval is the pillar of this framework since it is providing transparency in the equipment used.
Following are some of the key aspects that are worth mentioning here. Let's dive into it without any further ado.
Subscribers' data is confidential to the regulatory bodies, hence taken care of. The body has devised this tool of confidentiality for users. Under these points, the licensees are required to use strict security measures to protect subscribers' data. Key issues to discuss in this section are:
The regulation mandates the licensees to provide accurate information to the subscribers. The reason behind this valid provision is to ensure customers make informed decisions. Under the rule, the licensees are required to take reasonable steps for correct information. Some of the steps are:
All these pieces of information are intended to educate the users about the terms, conditions and different prices of the services. They are facilitated to make an informed decision before opting for a specific service.
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Most clients confront issues and register their complaints either on-call or the portal. To tackle such complaints and disputes, TRA has a solid strategy in place. points of discussion under this heading are:
Most complaints are related to the quality and status of the telecommunication tools. To ensure safe and sound equipment, licensees should apply for TRA Type Approval. Telecom regulatory Authority personally visits the licensee or affiliates spots to ensure these practices are in place. Their core objective is to attain consumer protection in all aspects.
Telecom and radio equipment in UAE are useless unless a regulatory body approves them. You don't need to search out for one since TRA bodies are here to help. Consult them and make sure your equipment is valid and ready to use.
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