Service Outages - Does Your ISP Owes You Money?

I know it sounds awkward when you get to know that some Internet service providers pay for the service outage and in case of any interruption to the Internet service.

Most of the people spend a fair amount of money on home services like TV, Internet, and landline phones. But what if there is an interruption or service outage any time during the month? Will you still pay for the service if the outage lasts longer than a few minutes or a few days?

In this article, we are going to break down the policies of major service providers in the U.S so that you can negotiate your final monthly bill.

Will You Get Discounted Service After an Internet Outage?

The answer to this simple question is that it totally depends on your service provider and for how long the outage has occurred. Only a handful of Internet service providers outline the impact of outages on your monthly bill, while others make it ambiguous.

For example, the Cox Internet service provider doesn't adjust your monthly bill against the outage. However, they implicitly state in their policy:

"Cox will not be liable for any delay, interruption of Service, failure of performance of Cox or Customer Equipment, or any loss, liability or damage directly or indirectly caused by circumstances beyond our control, including but not limited to acts of God, flood, explosion or other catastrophes, causes attributable to you, Your Equipment or your property, acts of third parties, national emergencies, acts of terrorism, insurrections, riots, wars, unavailability of rights-of-way, loss of use of poles or other utility facilities, material shortages, power outages or reductions, failure of any cable signal at the transmitter, failure of a satellite, strikes, lockouts, or work stoppages, or any law, order, regulation, or request of the federal, state or local governments having jurisdiction over Cox. The use and restoration of Services in emergencies will, in all cases, be subject to the priority system specified by federal regulations.”

Does Charter Spectrum Adjust Your Internet Bill Against Service Outage?

If you are a Spectrum customer and use one of the Spectrum Internet Packages, you will probably get a discount in case of a service outage. But Spectrum doesn't explicitly refer to the conditions that may cause you a refund.

“All Services are provided on an “AS IS” and “AS AVAILABLE” basis. In no event shall Spectrum be liable for any failure or interruption of Service, including without limitation those failures and interruptions resulting in part or entirely from circumstances beyond Spectrum’s reasonable control. Subject to applicable law, Spectrum may give credit with respect to Subscriber’s recurring monthly subscription fee for qualifying outages of Services.”

So, there is ambiguity in what refers to conditions for claiming a refund for a service outage. The best way is to reach out to Spectrum customer service and ask them which situations may cause you a refund.

The Bottom Line

Claiming a refund from your ISP is your fundamental right if the mistake is subject to any cause from your ISP's end. If you have any queries relating to Internet deals, packages, and discounts, feel free to reach us at any time.